TERMS & CONDITIONS, PRIVACY POLICY
DEFINITIONS
The “Seller” is defined as the legal entity The Cake Maker. The “Buyer” means the person (legal or natural) who buys the goods. “Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in this invoice. The “Site” is defined as this website.
GENERAL
These Terms and Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature. By ordering from The Cake Maker you agree to be legally bound by these Terms and Conditions (“Conditions”) and accept that these Conditions may be modified or amended and posted on this website from time to time.
THE CAKE MAKER CAKE ORDERS
PAYMENT
The 'Seller' requires a 50% 'Confirmation of Order Payment' which secures assembly for the agreed delivery date.
The remaining 50% can be paid before the agreed delivery date, but must be paid in full before the cake is delivered or collected (per individual 'Seller' / 'Buyer' agreement).
Please note: The 'Seller' reserves the right to retain the cake until full payment is received, as per these Terms and Conditions.
REFUNDS AND CANCELLATIONS
Booking Fees and full payments are non-refundable and non-transferable under any circumstances. This may or may not be due to loss of business arising from turning away other bookings on that date.
Orders paid in full and cancelled with more than 6 weeks notice will receive a partial refund of 50% of the total amount paid. In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you and try to agree on a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.
PRODUCT INFORMATION
The images on the website are examples of our cakes. All our products are hand-made and can be ordered in different sizes from those shown on the website. Bespoke orders are available through consultation and image submission. If the cake you order is a different size from the design pictured, the cake may look slightly different due to the different proportions.
CONSULTATIONS
Consultations are by e-mail or phone and are not applicable to all orders. An appointment for Tasting must be agreed with The Cake Maker by email and a non-refundable Tasting Fee may be applicable and must be paid prior to consultation date before it can be confirmed. All appointments for consultations will be confirmed in writing by The Cake Maker.
PRICE QUOTATIONS
All price quotations, written or verbal, are valid for 30 days from the date of quotation.
ALTERATIONS
If you have any queries or need to make any changes to an order please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible depending on the design and amount of notice given. We will let you know its effect on the price and any agreed timetable. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 6 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes and invoices thoroughly before making payment. We reserve the right to change the design at any point if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. The Buyer will be notified of any such changes and we will endeavour to keep any changes minimal.
DAMAGES
In the unlikely event that your order arrives damaged, it is the customer’s responsibility to report the damage to us within 48 hours and send photographic evidence of the damage if you wish to claim a refund or replacement. The Seller will not take back any undamaged goods from the Buyer unless agreed in writing by the Seller. The Seller accepts no liability for cakes that are damaged after they have been delivered to the agreed location. For cakes delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition. Cakes collected from The Cake Maker requires a signed delivery note by the person in charge to say that the cake has been collected in perfect condition. Damages after this point are not The Cake Maker’s responsibility. All The Make Maker’s wedding cakes are fragile and require care and attention when handling, storing, and displaying. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the cake. Where samples of the Goods are shown to the Buyer, the Buyer hereby accepts that they consider such samples to be representative of the Goods. Any description applied to the Goods is only given by way of identification and does not constitute a sale by description.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options, however, our products may not be suitable for those with certain allergies as our kitchen does handle wheat. Unfortunately, we are not able to make cakes for those with nut allergies as we cannot guarantee nut traces not to be present. We hope you understand.
DELIVERY AND COLLECTION
We cannot be held liable for any damages to the cake or products we have delivered once we have delivered or delivered and set up the cake at the venue or delivery location and received a signature for the safe receipt of the goods on our delivery note (we will deliver with a delivery note). If the cake or products are collected from us, we cannot be held liable for any damages to the cake or products once they have left our premises. The collection vehicle should have a flat surface and be clean and tidy. This is the responsibility of the Buyer. The cake or products can be very fragile so we advise to drive very slowly and carefully and purchase non-slip matting. We will always endeavour to deliver locally in a given time slot, however unfortunately delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries. If in the unlikely event the delivery is delayed, we will always endeavour to deliver the cake to you as close as possible to the given delivery time.
AFTER DELIVERY
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods. Please note, we do not provide cake tables, tablecloths or cutting knives. It is the responsibility of the Buyer to provide these or check with the venue to ensure these items are provided. Please note, once cakes have been cut into the shelf life will be reduced.
NON-EDIBLE INGREDIENTS AND DECORATIONS
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will be detailed on the Delivery Note and must be removed before serving or eating.
COMPLAINTS
If you wish to make a complaint to us or let us know any concerns after receiving the Goods, please do so in writing. Evidence of any faults, damages or discrepancies should be included. Any refunds will be given entirely at our discretion.